Shipping policy

Last updated: October 26, 2026

Shipping is free to every address in the United States, including Alaska and Hawaii. There is no minimum order.

When your order ships

Orders are processed within 1–3 business days (Monday to Friday, excluding US federal holidays). Orders placed on a weekend or holiday are processed the next business day.

How long delivery takes

Once shipped, most orders arrive within 3–7 business days, so 4–10 business days after you place your order. The estimate for your address is shown at checkout. Delivery times come from the carrier and are estimates, not guarantees.

If your order is delayed

If we cannot ship your order within the time stated here, we will email you before that time runs out with a new shipping date. You can then choose to wait or cancel the order for a full refund. You never have to chase us for this.

Tracking

You will receive an email with a tracking link as soon as your order ships. If tracking has not updated for 7 days, email us and we will contact the carrier or send a replacement.

Customs and import fees

You will not be asked to pay anything when your order is delivered. If any import duties or fees apply to a shipment, Strowa pays them.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, email us within 30 days of the expected delivery date. We will send a replacement or give you a full refund, whichever you prefer.

Wrong address

Please check your address at checkout. Once an order has shipped, the address cannot be changed. If you notice a mistake before it ships, email us right away and we will fix it.

Shipping outside the United States

Strowa sells mainly to the United States. If your country is available at checkout, the shipping cost is shown there before you pay, and any import duties or taxes charged by your country are your responsibility.

Questions

Email strowasupport@gmail.com. A real person replies within one business day.